Need To Return your item
Not loving the Trend? No problem.
We offer a 14 day return policy from the date you receive your parcel. More information on how to return below.
Refunds will be issued to the original method of payment within 14 days of receiving the order back from the customer.*
Your bank may take 3-7 working days for your refund to show in your account.
How To Return
UK Returns
Package up your return and enclose your Dispatch Note in the parcel, or include a note with your:
Name
Order ID
Email address
Clearly state the item(s) you are returning
Return Address
WTT Fashion Ltd
PO Box 873
Northwich
CW9 9XN
We recommend using Royal Mail for returns, or ensure your chosen courier delivers to PO Box addresses, as this is a PO Box return location.
We recommend sending items Signed For or Recorded Delivery. We cannot be held responsible for any missing parcels on the customer’s behalf.
Please ensure you obtain and keep proof of postage when returning items.
Please note: You are not required to mark your return on your account or online via our website.
International Returns
Package up your return and enclose your paper invoice, or include a note with your:
Name
Order ID
Email address
Clearly state the item(s) you are returning
We recommend sending items Signed For or Recorded Delivery. We cannot be held responsible for any missing parcels on the customer’s behalf.
Please ensure you obtain and keep proof of postage when returning items.
Please note: You are not required to mark your return on your account or online via our website.
Please ensure you enclose the original order form when returning your item(s).
TERMS OF SALE
Please take extra care when trying your items on.
Goods returned must be undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced.
Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
All return postage costs are non-refundable (Unless the item is faulty) and we do not currently offer pre-paid returns.
We recommend that you send items either signed for or recorded delivery, so the item can be tracked. Want That Trend will not be held responsible for any missing parcels on the customer’s behalf.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.
If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team via Facebook as soon as possible.
Please note that as permitted by law, the maximum refund on delivery cost will be the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Please note Sale items or clearance stock purchased online are eligible for store credit only. Please ensure an account is made via our website for the store credit to be applied.
Package up your return and enclose your Dispatch Note in the parcel, or include a note with your:
Name
Order ID
Email address
Clearly state the item(s) you are returning
Return Address
WTT Fashion Ltd
PO Box 873
Northwich
CW9 9XN
We recommend using Royal Mail for returns, or ensure your chosen courier delivers to PO Box addresses, as this is a PO Box return location.